The University of Melbourne

Optus CEO Resigns In The Wake Of Nationwide Outage

In the aftermath of the recent nationwide outage that plagued Optus, CEO Kelly Bayer Rosmarin has tendered her resignation.

The outage, which occurred on November 8, left more than 10 million customers across the country without access to essential telecommunication services.

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Last Friday, Ms Bayer Rosmarin apologised for the failed triple zero calls during the outage and was questioned by Liberal senator Sarah Henderson on her intention to resign. 

According to a statement released from Optus’s parent company, Singtel, Ms Bayer Rosmarin acknowledged that it was a reasonable time for new leadership to guide the company forward.

“On Friday I had the opportunity to appear before the Senate to expand on the cause of the network outage and how Optus recovered and responded. I was also able to communicate Optus’ commitment to restore trust and continue to serve customers. Having now had time for some personal reflection, I have come to the decision that my resignation is in the best interest of Optus moving forward,” she said in the statement.

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In response to her resignation, Singtel Group CEO Yuen Kuan Moon has appointed Michael Venter, Optus’s Chief Financial Officer, as the interim CEO. 

“Optus appointed Kelly at the beginning of the pandemic, and we acknowledge her leadership, commitment and hard work throughout what has been a challenging period and thank her for her dedication and service to Optus,” Mr Moon said.

Mr Venter will helm the company during this transitional period as Optus is searching for a new CEO. 

Additionally, former Optus business managing director Peter Kaliaropoulos will join the team in the newly created role of chief operating officer later this month.

Mr Moon conceded that Optus needs to regain customer trust following the recent network outage and a cyber-attack in 2022. 

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