“I note the comments by the TIA that at this time, it is probably too early to be discussing or giving definitive views about compensation or other consumer rights,” Ms Rowland said.
“But I do reiterate the statement of the TIA’s statement that it is important, especially for small businesses, to keep receipts, so that any recourse and any redress that may be available to them has that evidentiary base.”
Ms Rowland urged Optus to continue to communicate with its customers and use “every channel available” to inform them of any updates.
She said customers expect being communicated to and Optus should “step up” and respond to the situation accordingly.
Subscribe to The Briefing, Australia’s fastest-growing news podcast on Listnr today. The Briefing serves up the latest news headlines and a deep dive into a topic affecting you. All in under 20 minutes.