Westpac Apologies For Overnight Outage, Took “Too Long” To Resolve

Westpac has acknowledged it took too long to resolve an outage overnight which affected customers’ mobile and online banking.

The issue was first reported about 9pm on Monday, which was caused by a routine technology upgrade.

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Customers said they weren’t able to see information about their accounts or cards.

Some customers were shown they had zero dollars in their accounts, while others said their cards appeared to be erased.

“We want to apologise to all our customers who were impacted by the issue overnight,” Westpac said.

“We recognise this took too long to resolve and we thank customers for their patience.”

At about 5am on Tuesday, Westpac posted to social media that their services were “running as usual”.

More than 10,000 customers across the country had reported the outage to Down Detector – peaking at 9pm.

Customers expressed their anger that the news had been broken by the big four bank on social media rather than on their website or through text and/or email communications.

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