She is the first woman to secure the top job, but that honour is being overshadowed with the tough task of regaining customers’ trust in the airline.
The incoming chief executive enters the role having worked in numerous departments of the airline, working her way up from catering product manager to in-flight services general manager, vice president of the America, chief customer officer and most recently, chief financial officer.
Mr Joyce’s earlier retirement on Tuesday comes after 22 years of service to the business, 15 of which he was chief executive.
Subscribe to The Briefing, Australia’s fastest-growing news podcast on Listnr today. The Briefing serves up the latest news headlines and a deep dive into a topic affecting you. All in under 20 minutes.