A Singleton woman Kylee Enwright is now in a coma in Thailand after falling and hitting her head at the hotel.
Ms Enwrighy and her husband, Paul Enwright, went on holiday to Phuket, Thailand, on May 27, 2023.
The CCTV footage showed Ms Enwright falling face-first from a patio onto a footpath after having several drinks at the pool bar.
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The 42-year-old mother was knocked instantly unconscious and was urgently transported to the nearest local hospital, where she received life-saving treatment.
Ms Enwright underwent a six-hour brain operation at a major hospital in Phuket, processing a six-hour brain operation.
Eleven days after the fall, Ms Enwright is yet to regain full consciousness, and the family is facing tens of thousands out of pocket medical expenses.
“This is a large upfront expense in the ballpark region of $150,000 to $200,000 (Australian dollars), funds we just do not have available to us at this point in time,” Mr Enwright said.
“I just want to get my wife home. She needs our help,” Mr Enwrightsaid.
Ms Enwright’s travel insurance Cover-More could not cover their medical expenses.
“We have been to Thailand many times, but we obviously didn’t know the system. You take out travel insurance thinking you are covered whatever happens overseas,” he said.
He told The Newcastle News that the insurer and its investigators secured footage around the time of the accident and records of the pair’s bar tab order history of nine Long Island iced teas delivered to their hotel room.
Mr Enwright said the company used these to determine that his wife could have a blood-alcohol level of 0.35, and the insurer claimed that a blood alcohol concentration reading of 0.19 or more could void an insurance claim.
To cover some of the medical expenses, the family has started a GoFundMe page.
“I and my family will be forever in debt to your generosity.”
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