New Telco rules will see phone calls made by victims of domestic, family or sexual violence to support services hidden on invoices and bills.
The Australian Communications and Media Authority has announced the move as part of a set of proposals that will see telco services be “safer, more secure and reliable” for those experiencing violence at home.
Hear more from today’s headlines and about the New Telco rules, on this episode of The Briefing:
Victims would also not be required to repeat their experiences or provide extensive evidence of abuse to their phone providers before receiving assistance.
ACMA chair Nerida O’Loughlin said “Having access to phone and internet services is critical for anyone attempting to leave a dangerous situation, as is remaining connected with family, friends and social support networks.”
The ACMA says it’s developed the enforceable standards following discussions with relevant consumer advocacy groups, industry and government.
This is in response to a direction by Communications Minister Michelle Rowland in December last year.
Telco says the new rules will fill the gaps in existing regulation that has made them unenforceable and, in the past, has “let vulnerable people down.”
“Tragically, ABS data shows around a third of women are affected by domestic violence,” Ms Rowland said.
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