The parenting payment, expected to be processed in 21 days, saw an average of 45 days in August, while the additional childcare subsidy transition to work payment took an alarming 98 days to process.
The general manager of Services Australia, Hank Jongen, said the department would work as quickly as possible.
“We apologise to anyone who is waiting longer than they should be, and we remind our customers to let us know if they are in hardship to help us prioritise claims from those most in need,” Jongen said.
“Our staffing has returned to more regular levels now that pandemic-era work, and associated extra staff, has concluded. We are doing our best to meet demands within this resourcing.”
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