“The system was put in place so that we could allow people to come back into Australia in extremely difficult circumstances, and the quarantine payment issue could be sorted at a later date.
“Well, that date is today, and unfortunately the government needs that money to run essential services in the state.”
A spokesperson for Revenue NSW also defended their communication process, stating that they consistently tried to notify customers of unpaid fees.
When travellers checked into a quarantine hotel, they were required to provide contact details and were issued a written notice regarding the obligation to pay quarantine fees.
The agency then used these contact details to pursue payment.
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